1. Information We Collect
Information You Provide Directly:
Name, email address, and phone number when you opt in for a lead magnet, register for a webinar, schedule a consultation, or purchase a program
Billing and payment information when you make a purchase (processed securely through Stripe; we do not store your full credit card number)
Health goals, preferences, and other information you voluntarily share via forms, surveys, email replies, or during consultations
Any other information you choose to provide to us through our Site, email, text message, or phone
Information Collected Automatically:
Device information (browser type, operating system, device type)
IP address and approximate geographic location
Pages visited, time spent on pages, and referring URLs
Email engagement data (opens, clicks, bounces) collected through our email marketing platform
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
To deliver content you have requested, including lead magnets, email sequences, and program materials
To send you marketing communications, including emails, text messages, and webinar invitations, based on your opt-in consent
To process payments and deliver purchased programs and services
To schedule and manage consultations and appointments
To improve our Site, content, and services based on usage patterns and feedback
To comply with legal obligations and enforce our Terms of Service
3. Text Messaging (SMS)
If you provide your phone number and opt in to receive text messages, you consent to receive recurring automated marketing and informational text messages from Biotwin Health at the phone number you provided. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. You can request help by replying HELP. Consent to receive text messages is not a condition of purchasing any product or service.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with: Email and marketing automation platforms (Go High Level), Payment processors (Stripe), Video conferencing platforms (Zoom), Analytics tools.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to recognize returning visitors and analyze Site traffic.
7. Third-Party Links
Our Site and emails may contain links to third-party websites. We are not responsible for their privacy practices.
8. Security
We implement commercially reasonable safeguards to protect your personal information.
9. Children's Privacy
Our Site and services are not directed to individuals under the age of 18.
10. Your Rights
You may have the right to access, correct, or delete your personal information. To exercise any rights, contact us below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
12. Contact Us
Biotwin Health Lori Moore, NP Email: [email protected] 9085 E Mineral Circle Ste 255, Centennial, CO 80112